Politique de remboursement

Returns & Refunds Policy

Due to the nature of our products (beauty and personal care), all sales are final. We do not accept returns or offer refunds.

Damages and Issues

Please inspect your order upon reception. If your item arrives damaged, defective, if you receive the wrong item, or if your order was not received, you must contact us within 7 days of the delivery date (or expected delivery date for missing orders) at info@punzel.ca with clear photos of the product and packaging (for damaged or incorrect items).

If your claim is approved and falls within the 7-day period, we will work with you to resolve the issue and, where applicable, ship a replacement product at no additional cost. Requests made after this 7-day window will not be eligible for replacement.